Privacy Policy

1. Introduction

At TryBee, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and services.

This policy applies to all users of TryBee, including merchants who install our app and their customers who interact with our try-before-you-buy functionality.

2. Information We Collect

We collect several types of information from and about users of our service:

2.1 Information You Provide

• Account Information: Name, email address, phone number, business details
• Payment Information: Billing address, payment method details (processed securely through our payment partners)
• Store Information: Shopify store URL, store settings, product catalog data
• Customer Data: Information about your customers' orders and returns (when they use try-before-you-buy)
• Communication Data: Messages, support tickets, and feedback you send us

2.2 Information We Collect Automatically

• Usage Data: How you interact with our app, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access logs, error logs, performance metrics
• Analytics Data: App performance, conversion rates, return patterns

2.3 Information from Third Parties

• Shopify Data: Store information, order data, customer information as permitted by Shopify's API
• Payment Processors: Transaction status, payment confirmations
• Shipping Partners: Delivery status, tracking information

3. How We Use Your Information

We use the collected information for various purposes:

3.1 Service Provision

• Provide and maintain our try-before-you-buy functionality
• Process transactions and manage returns
• Manage your account and subscription
• Provide customer support

3.2 Service Improvement

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Identify and fix technical issues
• Conduct research and analytics

3.3 Communication

• Send service-related notifications
• Provide technical support
• Send marketing communications (with consent)
• Notify about policy changes or important updates

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

Service Type	Purpose	Data Shared
Payment Processing	Process payments and refunds	Payment and billing information
Cloud Hosting	Store and process data	All service-related data
Analytics	Improve service performance	Usage and performance data
Customer Support	Provide technical assistance	Account and support data

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Multi-factor authentication for admin access
• Regular security audits and penetration testing

5.2 Organizational Safeguards

• Limited access to personal data on a need-to-know basis
• Employee training on data protection practices
• Incident response procedures
• Regular backup and disaster recovery procedures

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Data: Retained for 7 years for accounting and legal compliance
• Support Data: Retained for 2 years after the last interaction
• Analytics Data: Aggregated data may be retained indefinitely

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities

7.2 GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR, including the right to lodge a complaint with supervisory authorities.

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know about personal information collected and sold.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic app functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings, but disabling certain cookies may affect app functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending email notifications for material changes
• Providing in-app notifications

12. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our privacy compliance. You can contact our DPO at: support@trybee.app

14. Contact Us

15. Effective Date

This Privacy Policy is effective as of the date listed at the top of this document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.